Dispute liability sits with us
Buyers charged back? The dispute is against doresell as the seller of record. Your own banking and processing relationships stay clean.
Product · Fraud & disputes
Fraud, chargebacks and disputes — absorbed by us
As merchant of record, doresell is the party the dispute is filed against. Chargebacks hit our acquiring account, not a processing history in your name — while your dashboard keeps every risk number in plain sight.
A live risk dashboard
Chargeback rate and refund rate over 7, 30, 90 days and all time — computed from your real transactions, not estimates — so you see trouble before it becomes a problem.
Published thresholds, no surprises
The network standards we hold sellers to are printed in the product: 0.5% chargeback rate and 2% refund rate. You always know where you stand against them.
Clean refund workflow
Full and partial refunds follow a request-and-review flow with amount caps, so every refund is deliberate, documented and correctly booked against the original sale.
Transparent chargeback fees
Chargebacks are billed at a flat, published fee per case in your payout currency — full details on the pricing page. No percentage penalties, no hidden risk surcharges.
A verified seller network
Every seller on doresell passes staged business verification — legal entity, banking and final review — which keeps fraud pressure off the network your buyers pay into.
How disputes actually play out
When a buyer disputes a charge:
- The chargeback is filed against doresell's acquiring account — your name is not on the merchant record.
- The transaction is marked charged back in your payments list, with the reversal and the case fee booked as one clear ledger entry.
- Your risk dashboard updates so you can spot patterns — a product, a traffic source, a region — and act early.
- Refund requests you approve resolve disputes before they become chargebacks, at no case fee.
Common questions
Do chargebacks affect my own payment processing history?+
No. doresell is the merchant of record, so disputes are recorded against our acquiring account. Your own banking relationships are untouched.
What does a chargeback cost?+
A flat fee per chargeback in your payout currency — $30 / €25 / £25 — covering the network's case costs. There are no additional penalties from doresell.
Can I issue partial refunds?+
Yes. Refunds can be full or partial up to the remaining refundable amount of the order, and every refund is booked against the original transaction for clean reconciliation.
One rate. 3.9% + $0.35 / €0.25 / £0.25 per successful order.
No monthly fee, no setup cost, tax filings included. You pay only when you sell.