For customers
Why is there a doresell charge on my statement?
doresell processes payments for independent course creators and software companies. When you buy from one of them, our name appears on your bank statement — and we are the right people to ask about the charge, your invoice, cancellations and refunds.
contact@doresell.comWhat we can do for you
Find out what a charge is for
Email us the amount, the date and the last four digits of the card (never the full number). We will locate the order and send you the receipt and the product it belongs to.
Cancel a subscription
Tell us the email address you used at checkout and the product name if you know it. We will cancel the renewal and confirm in writing — no retention hoops.
Request a refund
Reply to your receipt email or write to us with your order details. Refunds follow the policy shown at checkout and your statutory rights; we answer within one business day.
Get access to your purchase
Access is delivered by email straight after purchase. If it never arrived, check spam for a message from doresell or the seller, then contact us and we will resend it.
For security, never send your full card number by email — the last four digits are enough for us to find any order.
Customer questions
Why is there a charge from doresell on my statement?+
You, or someone who shares your payment method, most likely bought a digital product — an online course, software licence or subscription — from an independent seller whose payments are processed by doresell. doresell is the merchant of record: we handle the checkout, the invoice and the applicable tax on the seller's behalf, so our name appears on the statement instead of theirs.
Is doresell legitimate?+
Yes. doresell is operated by DORESELL LTD, a company registered in England and Wales (company number 17374162). We act as the merchant of record for digital sellers, which means we are the legal seller for the transaction and are responsible for charging you correctly, issuing your invoice and handling refunds.
I don't recognise the purchase. What should I do?+
Email contact@doresell.com with the charge amount, date and the last four digits of the card. We will identify the order and tell you exactly which product it relates to. If the purchase was not authorised, we will refund it and block the payment method from further use.
How do I cancel a subscription billed by doresell?+
Email contact@doresell.com from the address you used at checkout, or reply to any receipt we have sent you. We cancel renewals on request without retention offers, and you keep access until the end of the paid period unless you ask otherwise.
How do I get a refund?+
Refunds follow the refund policy displayed at checkout for the product you bought, plus any statutory rights you have — for example the 14-day withdrawal right for consumers in the UK and EU where it applies. Contact us with your order details and we will process eligible refunds back to the original payment method, usually within 5–10 business days depending on your bank.
Who do I contact about the product itself?+
Questions about product content, features or technical support are best answered by the seller — their contact details are on your receipt. Anything about the payment, the invoice, VAT, cancelling or refunds is for us: contact@doresell.com.
The full terms that apply to purchases are in our Buyer Terms, and how we handle your data is described in the Privacy Policy.